All products (with the exception of custom boards) ordered from BG Boards Inc. come with a 90 Day Warranty unless otherwise stated. Your warranty begins the moment you receive your package. If an item breaks or malfunctions under normal use, you may submit a request for an RMA number within 90 days of receipt. Once the RMA number has been issued, you will have 15 days to take the item to a post office, UPS store, or FedEx Store to have it mailed out or your RMA code will expire in our systems. Please note that for ALL returns of any kind, unless due to manufacturer defect or damage during shipment, the customer is responsible for shipping charges associated with returning the item(s). If you choose to return cornhole boards for any reason we will need digital photos to ensure we receive the boards in the same condition. These can be sent to us via email (either with a cell phone or camera) to firstname.lastname@example.org. Please include your invoice ID and RMA number in the heading of your email.
Returning an Item
Use the return an item page to begin the return process. Please do not return an item in any other fashion or the return will not be accepted.
Custom Boards Policy
Custom boards are non-returnable and non-refundable. Once a custom order is placed there will be no returns or refunds available, so please be 100% certain that you want the items you are purchasing. If the custom boards are damaged during shipment, we will need to be notified of this within 3 days of receiving the damaged items. If damage during shipment occurs we will need digital photos of the damage sent via email (either with a cell phone or camera) to email@example.com. We will not provide replacements or repair parts if you are exceeding the 3 day limit of receiving the products. The terms and conditions listed above will be applied to all sales made from BG Boards, Inc. We urge our customers to read all of the conditions before placing their order with us. If for any reason you do not agree with the terms stated, please do not place your order. BG Boards would also like to notify all customers that we reserve the right to cancel or refuse any order at anytime at our sole discretion.
Questions about our policies?
If you have any questions regarding your privacy or any of our policies, please contact us by email by completing our contact form or by phone at (216) 635-9408